Terms of Use

1.1 Who we are. Planlift is operated by Planlift Ltd ("Planlift", "we", "us", "our"). You can contact us at Luke@Planliftai.com.

1.2 What these Terms cover. These Terms govern your access to and use of the Planlift website, application, and services, including the AI image generation tool, any uploaded drawings, generated outputs, downloads, and related functionality (together the "Platform" and "Services").

1.3 Acceptance. By creating an account, generating an output, or otherwise accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1.4 Business vs consumer. These Terms apply to both business users and consumers. Nothing in these Terms limits or excludes mandatory consumer rights under applicable law. Where these Terms conflict with mandatory consumer law, that mandatory law prevails.

1.5 Contract documents. Your agreement with Planlift comprises these Terms, the Privacy Policy, the Acceptable Use Policy, and any specific purchase or plan terms presented to you at checkout. These Terms override subsidiary policies in the event of conflict, unless a policy expressly states otherwise.

2.1 Account information. You must provide accurate, complete, and current information during registration and keep it updated. We may verify your identity or eligibility at any time.

2.2 Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us immediately at Luke@Planliftai.com if you become aware of any unauthorised use of your account or any security breach.

2.3 One person per account. Accounts are personal to a single user unless your plan expressly includes multiple seats, in which case each authorised user must have their own individual login credentials. Sharing login credentials is prohibited.

3.1 Licence grant. Subject to your compliance with these Terms, Planlift grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your internal business or personal purposes during your account term.

3.2 Restrictions. You must not: copy, reverse engineer, decompile, or disassemble the Platform; scrape, crawl, or harvest data; resell, sublicense, or redistribute the Services or access to them; share login credentials; or use the Services to build a competing product. Full restrictions are set out in the Acceptable Use Policy.

4.1 Ownership. You retain ownership of the drawings you upload. By uploading a drawing, you grant us a limited, non-exclusive, royalty-free licence to process, transmit, and store it solely to provide the Services to you.

4.2 Rights warranty. You warrant that, for every drawing you upload:

• (a) you own the copyright and all other intellectual property rights in the drawing, or you have the rights holder's express permission to upload and process it through the Services;
• (b) uploading and processing the drawing does not infringe any third party's intellectual property, contractual, confidentiality, or other rights;
• (c) the drawing does not contain personal data of any third party (other than where you have a lawful basis to share it); and
• (d) the drawing does not contain unlawful, harmful, or prohibited content.

4.3 Your responsibility. You are solely responsible for the drawings you upload. We do not review or verify uploads for rights clearance, accuracy, or content, and we rely entirely on your confirmation that you have the necessary rights.

4.4 Removal. We may remove or refuse to process any upload at our discretion, including where we reasonably suspect it breaches these Terms or applicable law.

5.1 Outputs are indicative only. Outputs are generated by automated third-party AI models. They are conceptual and illustrative only and are not accurate, verified, or to-scale representations of any actual, proposed, or consented development. We make no warranty that an Output corresponds to the uploaded drawing, to any real building, or to what could lawfully be built.

5.2 Iteration is expected. The nature of generative AI means that achieving an Output you are satisfied with often requires multiple Generations using different settings, options, or styles. You should expect to use several Credits to arrive at a final visual that meets your needs. Highly technical, unusual, or very specific requests may exceed the AI model's capabilities and can produce hallucinations, inaccuracies, or unexpected results.

5.3 No editing of existing Outputs. The Services do not edit or amend Outputs that have already been generated. Each Generation produces a new Output. Any changes, refinements, or variations require a new Generation, which consumes Credits.

5.4 No professional advice; no advisory relationship. The Services do not constitute, and we do not provide: planning advice, architectural advice, design advice, legal advice, engineering advice, surveying advice, valuation advice, or any other regulated professional advice. The Services do not create any advisory, consultancy, agency, partnership, or professional relationship between you and Planlift.

5.5 Verification and responsibility. You are solely responsible for verifying the accuracy, completeness, and suitability of all Outputs before relying on, distributing, or acting on them. You are responsible for all decisions, actions, submissions (including planning applications), and commercial reliance based on any Output.

5.6 No guarantee of outcome. We do not guarantee planning approval, regulatory consent, design viability, commercial success, or any other outcome arising from your use of an Output.

5.7 Ownership and copyright of Outputs. Subject to your compliance with these Terms, we do not claim ownership of Outputs you generate. However, the legal status of AI-generated works is unsettled, and we make no guarantee that you will hold enforceable copyright or other intellectual property rights in any Output. Outputs may contain elements influenced by the AI model's training and may carry embedded provenance metadata (such as SynthID watermarking) identifying them as AI-generated.

5.8 Output use restrictions. You may use Outputs for lawful purposes, including concept visualisation, client presentations, consultation material, marketing, and incorporation into professional deliverables. You must not:

• (a) present Outputs as accurate, verified, or to-scale depictions of a development;
• (b) use Outputs to mislead the public, a planning authority, or any other party;
• (c) remove or obscure any disclaimer or provenance metadata attached to an Output;
• (d) resell, sublicense, or redistribute Outputs as a standalone product or data service;
• (e) use Outputs in breach of the underlying AI model provider's usage policies; or
• (f) use Outputs in any way that infringes third-party rights or applicable law.

5.9 Modified Outputs. Where you modify, edit, reformat, or incorporate Outputs into other materials, we are not responsible for those modified materials and you assume all liability arising from them.

6.1 Free trial credits. Access to image generation is currently provided via free trial Credits. Each new account receives an allocation of trial Credits at no cost. The current Credit cost per Generation (which may differ between AI models) is displayed in the Platform before you initiate each Generation.

6.2 No monetary value. Credits have no monetary value, are non-transferable, non-resalable, and may not be redeemed for cash.

6.3 Credits are consumed at Generation. Credits are deducted at the point of Generation initiation, regardless of whether the resulting Output meets your expectations. Once Generated, an Output is delivered and Credits cannot be reinstated except in the event of a proven system malfunction.

6.4 Pre-Generation confirmation. Before any Credit-consuming Generation is processed, the Platform will display the applicable Credit cost and require your affirmative confirmation (e.g., a click on the Generate button).

6.5 Credit validity and expiry. Trial Credits may be subject to expiry or usage caps and may be withdrawn or adjusted at any time at our discretion. We will give you reasonable notice before any material change to Credit allocations where technically feasible.

6.6 Credit disputes. If you believe Credits were deducted in error, you must notify us at Luke@Planliftai.com within 30 days of the relevant deduction. Please provide the Generation reference or details. We will investigate and respond within 14 days. If we confirm an error, the Credits will be reinstated to your account.

7.1 AI providers. The Services use third-party AI infrastructure to generate Outputs, currently including Google Gemini (Nano Banana) and/or OpenAI GPT.

7.2 Transmission to providers. Drawings you upload are transmitted to the relevant AI provider for processing. By using the Services, you consent to this processing. The relevant provider's own terms and policies also apply to that processing.

7.3 Provider changes. We may change, add, or remove AI providers at our discretion. We will give reasonable notice of material changes where technically feasible.

7.4 Provider outages. We are not liable for outages, errors, or failures of third-party AI providers. Where a Generation fails due to a provider error and no usable Output is produced, we will, where technically feasible, reinstate the consumed Credits.

8.1 You agree not to:

• (a) upload any drawing you are not authorised to use;
• (b) use the Services to infringe any intellectual property, contractual, privacy, or other right;
• (c) upload content that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable;
• (d) attempt to generate Outputs depicting identifiable real people, copyrighted characters or works, or trademarks without authorisation;
• (e) use the Services to generate misleading or deceptive content, including content intended to deceive a planning authority, court, regulator, or member of the public;
• (f) use the Services in breach of the underlying AI provider's usage policies;
• (g) attempt to circumvent any technical or commercial restriction in the Services, including Credit deductions, watermarks, or content filters;
• (h) use automated means (bots, scrapers, scripts) to access or use the Services without our express written permission;
• (i) use the Services to develop or train a competing AI model or service; or
• (j) use the Services in any way that violates applicable law.

8.2 Breach of this clause is grounds for immediate suspension or termination of your account under clause 9, including forfeiture of unused Credits where the breach is material.

9.1 We may suspend or terminate your access if you: breach these Terms; or create a security, legal, or operational risk. Where practicable, we will give prior notice before suspension, except in cases of fraud, imminent security threat, or legal requirement.

9.2 On termination, your right to use the Services ends immediately. Access to Outputs already downloaded by you is unaffected, but we may delete Outputs stored within the Platform.

9.3 Unused trial Credits are not redeemable or refundable on termination.

9.4 You may close your account at any time by contacting Luke@Planliftai.com. Following account closure, we will process deletion of your personal data and User Data in accordance with our Privacy Policy.

9.5 Survival. Clauses that by their nature should survive termination will survive, including (without limitation): clauses 4, 5, 6, 10, 11, 12, 13, and 14.

10.1 We own the Platform and all related intellectual property rights, including the source code, design, branding, AI prompt templates, databases, and documentation.

10.2 You retain ownership of User Data. By using the Services, you grant us a limited, non-exclusive, worldwide, royalty-free licence to process User Data solely to provide, maintain, secure, and improve the Services.

10.3 You represent and warrant that you have all necessary rights, licences, and permissions to provide User Data and that your User Data does not infringe any third-party rights or violate any applicable laws.

10.4 AI training. We do not use your User Data or Outputs to train our own AI models. Our third-party AI providers operate under their own data-use policies, which generally do not use API-submitted content for training; however, you should review the relevant provider's policy if this is material to you.

10.5 Upon termination, we will delete your User Data in accordance with our Privacy Policy, except for anonymised or aggregated data and any data we are required to retain by law.

11.1 As is. Except as required by applicable law, the Services are provided "as is" and "as available". We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that any Output will meet your expectations or requirements.

11.2 Liability cap. To the maximum extent permitted by applicable law, our total aggregate liability arising under or in connection with this agreement (whether in contract, tort, negligence, strict liability, or otherwise) shall not exceed £100.

11.3 Excluded losses. To the maximum extent permitted by applicable law, we are not liable for: indirect, special, incidental, or consequential losses; loss of profits, revenue, or anticipated savings; loss of data (beyond reasonable restoration efforts); loss of business, contracts, or goodwill; business interruption; or reputational damage.

11.4 Non-excludable liability. Nothing in these Terms excludes or limits liability for:

• (a) death or personal injury caused by our negligence;
• (b) fraud or fraudulent misrepresentation; or
• (c) any other liability that cannot be excluded or limited under applicable law (including under the Consumer Rights Act 2015 for Consumers).

11.5 AI-specific limitation. Without limiting the above, we are not liable for any loss, damage, cost, or expense arising from reliance on AI-generated Outputs, including any planning, design, commercial, financial, or reputational consequences.

12.1 We will handle your personal data in accordance with our Privacy Policy and applicable law, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.

12.2 Where we process personal data on your behalf (i.e., as a data processor), the terms of our Data Processing Addendum apply on request.

12.3 You are the data controller for any personal data you upload to the Platform. You are responsible for ensuring you have a valid legal basis for processing such data.

13.1 You agree to indemnify, defend, and hold harmless Planlift, its officers, employees, contractors, and agents against any and all claims, losses, costs, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:

• (a) your breach of these Terms;
• (b) your Upload, including any allegation that an Upload infringes a third party's intellectual property, privacy, or other rights;
• (c) your use or misuse of any Output, including any third-party claim that an Output is misleading, infringing, or unlawful;
• (d) any breach by you of clause 4 (Rights warranty) or clause 8 (Acceptable Use); and
• (e) your violation of any applicable law in connection with your use of the Services.

14.1 Changes to these Terms. We may update these Terms on not less than thirty (30) days' prior notice (by email and/or in-Platform notification). The notice will specify the effective date and summarise material changes. Continued use of the Services after the effective date constitutes acceptance. If you do not agree, you may close your account before the effective date.

14.2 Force majeure. We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including: internet or hosting infrastructure outages, third-party AI provider failures, cyber-attacks, government or regulatory actions, pandemics, natural disasters, or other force majeure events.

14.3 Third-party rights. No person other than you and Planlift may enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

14.4 Assignment. We may assign or transfer this agreement (in whole or in part) in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

14.5 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force.

14.6 Waiver. No failure or delay by us in exercising any right shall operate as a waiver of that right.

14.7 Entire agreement (B2B). For business users, this agreement constitutes the entire agreement between the parties and supersedes all prior agreements and representations. Business users acknowledge they have not relied on any statement not expressly set out herein. Nothing in this clause excludes liability for fraudulent misrepresentation.

14.8 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales. For business users, the courts of England and Wales have exclusive jurisdiction. For Consumers, the courts of the Consumer's country of habitual residence have non-exclusive jurisdiction where required by mandatory consumer protection law.

14.9 Complaints. If you have a complaint, please contact Luke@Planliftai.com with a description of the issue and any relevant account or transaction details. We will acknowledge within 5 business days and aim to resolve within 14 days.

14.10 Notices. Notices to us must be sent to Luke@Planliftai.com. Notices to you will be sent to the email address associated with your account.