About Credit Subscriptions

Credits are the unit of use on Planlift. One credit is consumed each time you generate or tweak a visual. You may need more than one credit for a project as you refine a result.

Every new account receives 5 free credits once the email address is verified. These trial credits let you test the service before subscribing. They have no monetary value, are non-transferable and non-resalable.

Anyone can buy the Enterprise pack of 200 credits for £199 without a subscription. Subscribers who have used all their monthly credits can also buy a 10 credit top-up for £12.50. One-off credits do not expire and are used after any remaining monthly or trial credits.

We offer two monthly subscription tiers. They provide roughly a 33% discount compared with pay as you go:

• 30 Credits / month — £25 per month
• 60 Credits / month — £50 per month

For larger volumes or custom requirements, see Planlift for Business and contact us directly.

Subscriptions are billed monthly in advance through Stripe. Your payment method is charged automatically on each renewal date. You will receive an invoice by email for every successful payment.

On each monthly renewal your expiring monthly credit balance is reset to your plan's allotment. Unused monthly credits do not roll over to the next billing period. Pay-as-you-go credits are separate and remain available without an expiry date.

You can cancel your subscription at any time through the Manage subscription button on your account, which opens the Stripe Customer Portal. Cancellation takes effect at the end of your current paid period — you keep full access and any remaining monthly credits until that date. Once the period ends, your subscription stops renewing and monthly credits expire; any pay-as-you-go credits remain available.

All payments are processed securely by Stripe. Planlift does not store your full card details. Stripe handles payment collection, invoicing, tax calculation and compliance according to your location.

Credits are consumed at the point of generation and are not refundable once used. If you experience a proven system malfunction that deducts credits without delivering an output, contact us at luke@planliftai.com within 30 days and we will investigate. If we confirm an error, the credits will be reinstated.

You can upgrade or downgrade your plan at any time through the Stripe Customer Portal. Plan changes typically take effect on your next billing date. If you upgrade mid-cycle, Stripe may issue a prorated charge or credit depending on the price difference.

For questions about billing, credits or subscriptions, email us at luke@planliftai.com.